Refund policy
Last Updated: July 20, 2026
Overview
Prop Movie FX sells professional props, production supplies, costume accessories, replica-style products, special-effects items, collectibles, and related merchandise.
Because many of our products are intended for film, television, photography, theater, cosplay, events, training, and other professional or creative uses, we maintain a strict Return, Exchange & Refund Policy to help protect product quality, inventory integrity, and all of our customers.
By placing an order with Prop Movie FX, you agree to this policy.
All Sales Are Final
All sales are final.
We do not accept returns for refunds due to buyer’s remorse, ordering the wrong item, no longer needing the product, production schedule changes, event cancellations, shipping delays outside our control, or similar reasons.
Eligible products may qualify for an exchange or store credit under the conditions outlined below.
Nothing in this policy limits any rights or remedies that may be required under applicable law.
Exchanges (7-Day Window)
Exchange requests must be submitted within 7 calendar days of confirmed delivery.
To qualify for an exchange, products must:
- Be unused and in new condition
- Be free from damage caused after delivery
- Include all original packaging, accessories, inserts, manuals, tags, labels, and components (where applicable)
- Not have been altered, painted, modified, cut, repaired, assembled, weathered, installed, or used
- Be approved by Prop Movie FX before being returned
If an exchange is approved, the value of the returned item(s) will be applied toward the replacement item or issued as store credit, at our discretion.
If the replacement item costs more than the original purchase, the customer is responsible for paying the difference.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives:
- Damaged
- Defective
- Missing items
- Incorrect
- Incomplete
please contact us within 7 calendar days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photographs of the product
- Photographs of the shipping box
- Photographs of the shipping label
- Photographs of any visible damage
- Any additional information we reasonably request
Depending on the circumstances, we may provide a replacement, exchange, store credit, replacement parts, or another appropriate solution.
Items Not Eligible for Return or Exchange
The following items are generally not eligible for return, exchange, or store credit unless required by applicable law:
- Custom or personalized products
- Made-to-order products
- Special-order items
- Clearance or final-sale merchandise
- Rush or expedited production orders
- Opened consumable products
- Opened or used special-effects makeup, cosmetics, adhesives, prosthetics, or other hygiene-sensitive items
- Products that have been worn, used, displayed, filmed, photographed, staged, performed with, rented, or otherwise used after delivery
- Airsoft products that have been loaded, fired, modified, disassembled, or had required safety markings altered
- Products that have been painted, weathered, repaired, altered, or modified in any way
- Products damaged by misuse, improper storage, negligence, accidents, or unauthorized repairs
- Products missing original packaging or components
Return Shipping
Customers are responsible for return shipping costs for approved exchanges unless the return is the result of our error or a confirmed product defect.
Original shipping charges are generally non-refundable.
If a replacement shipment is required because an incorrect shipping address was provided, a package was refused, unclaimed, or returned by the carrier, additional shipping charges may apply.
Order Cancellations
Orders may be cancelled before shipment if production or fulfillment has not yet begun.
Once production, customization, procurement, or fulfillment has started, cancellation may not be possible.
If we approve cancellation of:
- Custom orders
- Personalized products
- Special-order products
- Rush or expedited orders
a labor, design, restocking, procurement, or administrative fee may be deducted where applicable.
If work has not begun, we may waive these fees at our discretion.
If Prop Movie FX cancels an order before shipment, any applicable refund will be issued in accordance with applicable law.
Custom Products
Design fees, artwork fees, setup fees, and similar creative services become non-refundable once design or production work has begun.
Customer-approved proofs constitute approval of:
- Artwork
- Layout
- Colors
- Dimensions
- Text
- Names
- Dates
- Spelling
- Grammar
- Placement
- Other visible design details
Prop Movie FX is not responsible for errors that were approved by the customer before production.
Shipping Delays
Carrier delays, weather, customs processing, holidays, labor disruptions, destination-country requirements, and other events outside our reasonable control do not qualify a product for return or refund.
If your shipment experiences an unusual delay, please contact us and we will gladly assist in working with the shipping carrier.
Manufacturer Warranties
Certain third-party products may include a manufacturer’s warranty.
Where applicable, warranty claims may be handled directly through the manufacturer or through Prop Movie FX, depending on the product and manufacturer requirements.
Chargebacks
If there is a problem with your order, please contact us before initiating a payment dispute or chargeback.
We are committed to resolving legitimate order issues whenever possible.
Fraudulent chargebacks or abuse of the chargeback process may result in order cancellation, account restrictions, collection efforts, or submission of supporting documentation to payment processors.
Contact Us
If you have questions about this Return, Exchange & Refund Policy, or need assistance with an order, please contact us.
Prop Movie FX
Cinematic Designs, Inc. DBA Prop Movie FX
2520 SW 22nd St, Suite 296
Miami, Florida 33145
United States
Email: hello@propmoviefx.com
We strive to respond to all customer inquiries as quickly as possible during normal business hours.
