Refund policy
Refunds
We only offer a refund if the item has not left our shipping facility. which means you have 1 business day to request a return, either by email: Hello@PropMovieFx.com or phone number: 323.849.0211.
We only offer a refund if the item has not left our shipping facility. which means you have 1 business day to request a return, either by email: Hello@PropMovieFx.com or phone number: 323.849.0211.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.