Shipping policy

Shipping & Delivery Policy

Last Updated: July 20, 2026

Overview

At Prop Movie FX, we understand that many of our customers work on productions, events, conventions, photoshoots, and projects with important deadlines. Our goal is to process and ship every order as quickly and accurately as possible while maintaining high quality standards.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through Prop Movie FX.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been successfully received and verified.

Certain products may require additional processing time, including but not limited to:

  • Custom or personalized products
  • Made-to-order items
  • Special-order products
  • Large quantity orders
  • Manufacturer-fulfilled items
  • Products requiring quality inspection
  • Orders requiring age, address, or payment verification

Business days are Monday through Friday and exclude weekends and U.S. holidays.

Submitting an order does not guarantee immediate shipment. Orders are subject to inventory availability, payment verification, fraud screening, and order review.

Shipping Methods

Available shipping methods are displayed during checkout and may include services provided by USPS, FedEx, UPS, DHL, or other shipping carriers depending on your location and the products ordered.

Shipping methods, transit times, and pricing may vary based on:

  • Product type
  • Package size and weight
  • Shipping destination
  • Inventory location
  • Carrier availability
  • Applicable shipping restrictions

Not every shipping method is available for every order.

Estimated Delivery Times

Estimated delivery dates shown during checkout are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays
  • Weather
  • Customs processing
  • High shipping volumes
  • Security inspections
  • Labor disruptions
  • Natural disasters
  • Government actions
  • Carrier routing changes
  • Other circumstances outside our reasonable control

If you have a production, convention, event, or other important deadline, we strongly recommend placing your order well in advance.

Expedited Shipping

Expedited shipping options may be available for eligible products and destinations.

Expedited shipping reduces transit time but does not guarantee same-day processing unless expressly confirmed by Prop Movie FX.

If you require expedited processing for an urgent production or event, please contact us before placing your order whenever possible.

Additional fees may apply.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by the shipping carrier. Delivery scans, estimated arrival dates, and tracking events are controlled by the carrier after the shipment leaves our facility or fulfillment partner.

Split Shipments

Orders containing multiple products may ship in separate packages.

This may occur because:

  • Products are stocked in different locations
  • Certain items require additional processing
  • Some products are fulfilled directly by manufacturers or distribution partners
  • An item is temporarily delayed while the remainder of the order is ready to ship

If your order ships in multiple packages, you may receive multiple tracking numbers.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your shipping address before submitting your order.

If you need to change your shipping address, contact us immediately.

Once an order has entered processing or has been shipped, we may be unable to modify the delivery address.

Orders returned due to incorrect addresses, refused delivery, failure to claim the package, or other customer-caused delivery issues may be subject to additional shipping charges before reshipment.

Lost, Delayed, or Stolen Packages

If your package appears to be delayed, lost, or missing, please contact us and we will gladly assist you in working with the shipping carrier.

Once a shipment has been transferred to the carrier, delivery is generally under the carrier’s control.

If tracking shows a package as delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Asking household members or neighbors
  • Contacting the shipping carrier
  • Waiting a short period in case of delayed delivery scans

Some shipments may require additional investigation before replacement or other resolution can be determined.

Signature Requirements

Certain orders may require an adult signature upon delivery based on factors such as:

  • Order value
  • Product category
  • Shipping destination
  • Carrier requirements
  • Fraud-prevention measures

If a signature is required, someone must be available to accept delivery.

Damaged Shipments

If your order arrives damaged, please contact us within 7 calendar days of delivery.

Please include:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label
  • Photos of the packaging materials

We will review the information and determine the appropriate resolution, which may include replacement parts, an exchange, store credit, or another appropriate solution.

International Shipping

International shipping is available to select destinations.

Availability depends on the product, destination country, shipping carrier, manufacturer restrictions, and applicable laws.

Customers are responsible for:

  • Import duties
  • Taxes
  • Customs fees
  • Brokerage charges
  • Import permits
  • Other destination-country requirements

Prop Movie FX is not responsible for delays caused by customs authorities, import inspections, destination-country regulations, or other government agencies.

Some products may not be available for international shipment due to legal, carrier, or manufacturer restrictions.

Airsoft, Replica, and Restricted Products

Certain products may have shipping restrictions based on federal, state, local, or international laws, carrier policies, manufacturer requirements, or destination-country regulations.

We reserve the right to refuse, limit, or cancel shipments to locations where a product cannot legally or safely be shipped.

Customers are responsible for confirming that products may legally be imported, possessed, transported, and used in their destination.

Custom, Personalized, and Special-Order Products

Custom, personalized, made-to-order, and special-order products typically require additional production time before shipment.

Estimated production times may be provided during the quoting or proofing process but are not guaranteed unless expressly agreed to in writing.

Production timelines begin after all required approvals, artwork, payment, and requested information have been received.

Production Deadlines

If you have a filming date, convention, performance, photoshoot, event, or other deadline, please place your order as early as possible.

While we make every reasonable effort to meet requested timelines, we cannot guarantee delivery by a specific date unless expressly confirmed in writing.

Prop Movie FX is not responsible for production delays, missed events, or other losses resulting from shipping carrier delays or circumstances beyond our reasonable control.

Shipping Policy Updates

We may update this Shipping & Delivery Policy from time to time.

The most current version will always be available on our website.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us.

Prop Movie FX
Cinematic Designs, Inc. DBA Prop Movie FX
2520 SW 22nd St, Suite 296
Miami, Florida 33145
United States

Email: hello@propmoviefx.com